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Call Center Agent I
Category: Other
  • Your pay will be discussed at your interview
  • Apply nowJob no: 507357
    Work type: Staff Full-Time
    Categories: Office/Clerical, Other
    Department: 28319000 - VM-SAH CUSTOMER SERVICE

Job code: lhw-e0-89768685

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University of Florida

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Call Center Agent I
Call Center Agent I
Call Center Agent I (CARE)

Job Description:

The candidate will be responsible for maintaining multiple appointment schedules for both our doctors and our clients. Other job duties may include (but are not limited to): Client registration, medical records, invoice review, and payment collection. The candidate will be required to successfully educate clients on the wide variety of services offered by the services.

+ This position requires a composed and sincere individual who can fulfill the job duties even under stressful conditions.

+ The individual must demonstrate a high degree of competence in the following skills: interpersonal, public relations, and communications.

+ The ideal candidate will additionally demonstrate problem-solving initiative, confidence in handling customer interactions, and aptitude in building and maintaining a client base.

+ A professional manner is required at all times.

Previous veterinary experience is preferred (knowledge of veterinary medical terminology, veterinary medicine, medical records, and billing systems). The individual will work with doctors, clients, and staff and must be able to develop friendly, professional relationships and maintain a positive attitude throughout all interactions. He or she must also possess the ability to empathize with clients that are distressed while at the same time remaining calm and professional.

The shift will be from 10:00 AM to 7:00 PM Monday - Friday. Training hours will be from 8:00 AM to 5:00 PM.

Advertised Salary:

Starting salary is $14.00 to $15.00 per hour; commensurate with experience.

Minimum Requirements:

High school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

+ 1.Experience with veterinary medicine in a general practice environment.

+ 2.Excellent customer service skills

+ 3.Good communication skills. Specifically, verbal proficiency (telephone and person-to-person) and above-average literacy skills (ability to read and compose grammatically correct sentences) are critical to the success of this position.

+ 4.Good computer skills

+ 5.Ability to deal with the public in a tactful and courteous manner

+ 6.Ability to plan, organize and coordinate

+ 7.Ability to perform basic arithmetic calculations involving money

+ 8.Knowledge of medical terminology, veterinary medicine, medical records, and billing systems

+ 9.Ability to make timely decisions

+ 10.Ability to work well within a team and perform duties with minimum supervision

+ 11.Ability to multitask as well as the ability to set and change priorities in a fast-paced, high-pressure environment while maintaining a positive attitude

+ 12.Ability to work accurately with attention to detail

+ 13.Ability to handle frequent interruptions and adapt to changes in workload and work schedule

+ 14.Ability to set priorities and solve problems

+ 15.Ability to sit for long periods of time

Special Instructions to Applicants:

This is a CARE position offering limited benefits, including health insurance and paid time off.

For consideration submit a cover letter, resume, and list of references.

Application must be submitted by 11:55 p.m. (EDT) of the posting end date.

This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See ourVeteran's Preference Page for more specific information.

Health Assessment Required:Yes

Advertised:15 May 2018Eastern Daylight Time

Applications close:27 May 2018Eastern Daylight Time

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